Make sure that your device is connected to same network as your computer.
It is possible that Apple Bonjour (service that Air Video uses to discover computers on local network) doesn't work with your network. This can happen sometimes although it's rather rare. You can try using server PIN to pair Air Video client with your server:
It is possible that Apple Bonjour (service that Air Video uses to discover computers on local network) doesn't work well with your network. You can try using server PIN to pair Air Video client with your server:
It is possible that Apple Bonjour (service that Air Video uses to discover computers on local network) doesn't work with your network. This can happen sometimes although it's rather rare. You can try using server PIN to pair Air Video client with your server:
Ensure that the server software is running.
On the computer running Air Video Server visit the following URL:
http://localhost:45631 (change the port 45631 if you configured Air Video Server to listen on different port)
Did you get any response?
Make sure that your firewall is not blocking Air Video. Try temporarily disabling the firewall to see if this is the cause of problem. In case you are using a 3rd party firewall (like Kerio) try disabling it too. If disabling the firewall helps you will need to configure exception rule for Air Video Server. It needs to be allowed to listen on port 45631/TCP.
This means Air Video Server is running properly. Next step is to try to connect from your iPhone / iPod touch to Air Video Server.
Open Safari on your iPhone / iPod touch and navigate to http://<your-computer-ip>:45631 where <your-computer-ip> is the local IP address of computer running Air Video Server. For example if Air Video Server is running on computer with IP address 192.168.1.105 then you should navigate to http://192.168.1.105:45631
Did you get any response?
Have you tried pairing iPhone Application to Air Video Server using Server PIN?
If that didn't help contact us. This might be a bug in Air Video.The problem is in your network. Something is probably blocking the communication or there is a routing problem. Make sure that your iPhone and computer are on same local network segment (the IP address of your computer and device should start with same 3 segments).
Can you connect over local network?
Have you tried to pair your computer to Air Video server using server PIN?
Learn more about remote access and server pin here.
Does your router support UPnP (or NAT-PMP for Apple Routers)?
Your router either doesn't support UPnP or NAT-PMP or the support is broken. You will need to setup your port forwarding manually:
External Port - the port displayed on Remote tab (45631 by default)
Internal (or Local) Port - same as External Port
Protocol - TCP
IP Address - Your computer's IP address
You might need to enable UPnP in your router's settings. It's often disabled by default
Some routers have buggy UPnP implementation. In that case you will have to map your ports manually. If you are unsure whether the problem is in your router or Air Video send use copy of the "Remote Support" log - available in server properties Logs tab.
See the section for routers without UPnP support for next steps.
This could be either your router's firewall or system firewall blocking the connection
Update: More comprehensive information about double NAT can be found here.
This means you are behind two (or more) Network Address Translations. Generally it degrades your network performance and makes it impossible other computers on internet to contact your computer. There are two possible causes for it:
Either you have multiple routers on your network that are configured to do NAT or your provider didn't assign you a public IP address.
First situation can be solved by changing your routers' settings, second depends on whether your provider is able to assign you a public IP address.
If your provider gave you a public IP address and the problem is in your network configuration (which is the most common case), make sure that only the outermost router (likely a cable modem or a DSL modem) is configured to do NAT and has DHCP enabled. All other network hardware should work in "bridged" mode.
If you are unsure what any of this means you will probably need to consult your network setup with someone with network configuration experience. Apart from identifying the problem we are not likely to help you with the actual configuration because most of the time it requires physical access to the network.
Make sure that connection over local network works before trying to connect over internet.