Remote Access doesn't work

Hi,

can you please send the remote support log to support (at) inmethod.com (don't post it here). I'd also need to see screenshot of router status page.

Admin wrote:Hi,

can you please send the remote support log to support (at) inmethod.com (don't post it here). I'd also need to see screenshot of router status page.

Hello
I sent an email yesterday, the subject of my email is "Problem with iPhone and iPad over 3G".
Could you please let me know how can I fix the problem.

Thank you,

Magix

Hi,

if you haven't received the reply yet please resend the email. I might have missed it.

Admin wrote:Hi,

if you haven't received the reply yet please resend the email. I might have missed it.

Yes I did, you said: do you have any 3rd party firewall or other security software (Little Snitch, Internet Security Barrier, etc) installed?

and I replied: Yes, I do have little snitch installed.

The problem solved thanks to you and lighthouse software.
I just wanna let know I'm your user from the version 1 on iPhone 1st gen and I love this app.
I'm always exited for the updates and I'm not a kid! :"D

Magix

Hi, I have the same problem.
Air Video was working with remote access before but has stopped working in the last week.
Can still connect over local network though.
I have tried re-booting PC, router but problem still exist.
When I click "Test Connection", there is a message saying that Air Video doesn't work for remote access.
I have checked the following:
- my router Netgear WNDR 3700 does support UPnP
- I have fixed my PC to a static IP address
- I have check the router and confirm that port forwarding exist and forward 45631 to my PC IP address

Please help
Many thanks in advance

Hi,

please send the remote support log and screenshot of the port forwarding to support (at) inmethod.com

Hi Admin
log was sent this morning UK time
Thanks
Tri

Thanks admin, it works again now.
For those who may be interested, my problems are probably due to there are too many UPnP devices connected top the router, most of these are old and no longer use and the router did not clear the cache.

To solve the problems, I did:

- turn off the router and wait for 5 mins before turn on again
- manually add in UPnP for Air Video as instruction

Problem solved!

Hi
I have just downloaded air video and am ftrying to get it working properly. Under the Remote tab I have checked "enable access from internet" and UNchecked "automatically map port". The status says ok but when I run the test connection I get " Your Air Video Server instsance is not accessable from internet". Also when trying to acces my comp from my Ipad2 via Air Video, I get "URL Resolver Error"....I am gett a little frustrated Can you help me out here??

Hi,

if you unchecked "Automatic port mapping" you will need to forward TCP port 45631 on your router.

Hi,
I managed to get the local sccessability working but not the internet option. Also when my pc goes into hibernate mode I cannot access anything...is that normal?

When your computer is in hibernate mode it can't respond to any requests.

Thanks for the info...I'll have to change my settings....Happy new year.

So same as everyone else can't seem to get remote access to work. Works fine on my internal network though.

Airport Extreme base station working in bridge mode with a AT&T U-verse residential gateway suppling the public IP.
I've forwarded the ports that needs to be available, but for whatever reason Uverse does not like to open that port what so ever on their residential gateways. When I do a port scan over at GRC with SheildsUp, it shows it as being stealthed. I can open any other port and it will show as open, but 45631 will not. I have the logs if needed.

Thanks