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"Air Video Instance is NOT accessible from the internet" error  XML
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zman642001



Joined: 11/02/2009 16:21:00
Messages: 5
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I am just staring to set up my Air Video Server and while the server works fine when I am connected to local wifi I have no luck connecting externally via external wifi or 3G. When I hit "Test Connection" in the server program I get the error listed in the subject line. I have a Linksys WRT54G2 running on Windows 7. Any chance you could help me out?

This was what was in the log after I tried to connect on the iPhone

StatusReportAction: Submitting status report:
StatusReportAction: - PIN: 970842985, BonjourName: John, Addresses: [192.168.1.107:45631] [null:45631]
StatusReportAction: - Done (detected external IP 148.61.XXX.XXX)

This message was edited 1 time. Last update was at 11/02/2009 17:14:52

Admin



Joined: 08/23/2009 08:49:34
Messages: 8705
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What is your linksys router connected to?
zman642001



Joined: 11/02/2009 16:21:00
Messages: 5
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It is connected to two desktops, an xbox 360 and a PS3. It should be noted that the computer I'm running the server on is not the number one slot on the number, if that matters at all
Admin



Joined: 08/23/2009 08:49:34
Messages: 8705
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I meant the other way. Is it connected to a modem/router or to a wall outlet?
zman642001



Joined: 11/02/2009 16:21:00
Messages: 5
Offline

Oh sorry, it's connected to a wall outlet
Admin



Joined: 08/23/2009 08:49:34
Messages: 8705
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You need to enable UPnP in your router settings end check "automatic port mapping" in air video server properties - remote tab.
zman642001



Joined: 11/02/2009 16:21:00
Messages: 5
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Both options are checked and still getting the not accessible from internet error? Any other thoughts? I did just install this last night so this is something that hasn't happened before nor am I familiar with the inner workings of the server itself.
Admin



Joined: 08/23/2009 08:49:34
Messages: 8705
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I would need to see the entire remote support log. Can you send it to me as private message? Thanks.
zman642001



Joined: 11/02/2009 16:21:00
Messages: 5
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PM Sent last night.
Admin



Joined: 08/23/2009 08:49:34
Messages: 8705
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I think I've already replied you.
 
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