Remote Access doesn't work

Hi,

the most likely problem is that the wifi at local public library is too restricted. Air Video uses custom ports for communications which the WiFi blocks.

is it the problem of double Nat

the pin also can't work

Please don't post the log here. Send it to (with appropriate screenshots) support (at) inmethod.com

how do that

To Admin,

Appreciate your help to delete my posting of the log information.

Thanks

To Admin,

Any idea to assist my problem which I post yesterday with the "remote" log info.
Would like to use internet connection eventually.

Thanks,

Fred

Hi,

did you send email to support (at) inmethod.com ? If so, what was the subject?

Odd. Local Wifi works beautifully. however, remote wifi will connect and see everything on my PC but I can't get anything to play. I tried converting and lowering the bit rates but it just hangs there. It will convert it and everything- just won't seem to play it. Can this be a port fwd issue? I'm assuming that since I can see and access my server , it doesn't need configuring. Any ideas?

Thanks.

sonn wrote:Hey Admin. Having provlems playing videos on ipad.. I have the server running on my computer and my Remote status is "ok". I test connection and everything is ok. I can connect to the videos folder with my ipad and i can see the videos, but when i press "play with live conversion", it loads the video, but then nothing happens. it doesn't play the video.. i press the button again and the same thing happens.. I've followed all port forwarding guides and everything should be fine with the connection. again, status is "ok". i'm using wifi on windows 7.. any help is appreciated.

btw, I've tried many different videos so it shouldn't be a problem with the videos

RESOLVED:

alright, just an update. I figured out that ffmpeg was crashing on my computer, which was kinda odd. So i uninstalled the air video server and downloaded it again, installed it, and now it's working fine. Sweet!

btw, for people here having the "No UPnP or NAT-PMP compatible device" problem even after setting up the port forwarding, make sure you uncheck "automatically map port" in remote tab option... kinda obvious, but worth a mention

Bleh, missed this post. I will try this.

This message was edited 1 time. Last update was at 10/28/2010 22:45:21

I have a Thomson TWG850-4U cable-modem, I went to the modem through my browser, http://192.168.0.1 and I enabled UPnP Enable in the advandced settings of Gateway and it works fine!

This message was edited 1 time. Last update was at 11/06/2010 02:05:58

Mi problema es el contrario, funciona perfectamente desde el exterior tanto con 3G como wifi pero no encuentra el servidor dentro de mi propia wifi en casa

He probado tanto con PIN como poniendo la IP directamente.

Comprobado con iPhone e iPad.

El servidor de Air Video va sobre un Mac Snow Leopard 10.6.4

----------------

My problem it's just the opposite, works fine over 3G and external wifi but in my home wifi doesn't find the server.

I tried PIN and also direct IP.

Test with iPhone and iPad.

Air Video server works over Mac Snow Leopard 10.6.4

Thx in advance.

Did you enable UPnP in the advandced settings of Gateway of your router/modem? That made it work for me. And you must go to the router preferences and enable Automaticly Map Port.

If it is grey you must enable UPnP first. It works great with a cable to your tv, iPhone becomes a sort of media player.

And did you set your sharing preferences ion your Mac to allow external login?

Good luck!

¿Sabía usted habilitar UPnP en la configuración de advandced de Gateway de su router / modem? Eso hizo que el trabajo para mí. Y tienes que ir a las preferencias del router y permitir Automáticamente Mapa Puerto.

Si es gris debe habilitar UPnP en primer lugar. Funciona muy bien con un cable para su televisión, el iPhone se convierte en una especie de reproductor de medios.

¿Y usted fija su participación en las preferencias de iones de tu Mac para permitir el acceso externo?

¡Buena suerte!

Gracias por la respuesta Robilo

Pero tiene que ser algo de la configuración del Mac.

Situación 1:
- Mac conectado a la red local con cable Ethernet
- iPhone / iPad conectados mediante 3G
OK

Situación 2:
- Mac conectado a la red local con cable Ethernet
- iPhone / iPad conectados a la red local con WIFI
OK

Situación 3:
- Mac conectado a la red local con WIFI
- iPhone / iPad conectados mediante 3G
OK

Situación 4:
- Mac conectado a la red local con WIFI
- iPhone / iPad conectados a la red local con WIFI
FAIL
###############
URL Resolver Error
Server is not reachable
###############

I think is easy to understand unless is in Spanish.

Thanks >:9

Hi, I have air video, and iphone 4 on o2, and and iPad with a vodafone sim. It works fine on all devices over wifi, and works fine remotely on vodafone 3g (i have access to both an ipad & iphone on vodafone), but on my o2 3g it cannot resolve the address?
Does anyone know if o2 is blocking certain ports, or perhaps is it another problem?